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Clientscape
Nov 21, 20223 min read
Cart abandonment: The real heart-break
Cart abandonment is when a customer leaves their cart at the checkout stage of their online purchase and doesn't return to complete it...
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Clientscape
Nov 2, 20222 min read
The Rise of Social Sign-on
Social sign-on is an authentication process that allows users to connect with an app or website using their existing social media...
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Clientscape
Oct 25, 20223 min read
Art thou Omnichannel-ing?
Amongst an insane number of challenges, hardships, awakenings, and self-realizations, the 2020 pandemic also brought about an 84%...
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Clientscape
Sep 30, 20223 min read
My two cents on the current CX situation – Part 2/2
As you may have noticed, I enjoy a bit of suspense like the Portuguese enjoy their café; a little dose every now and then. So, to pick...
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Clientscape
Sep 29, 20223 min read
My two cents on the current CX situation - Part 1/2
The 5 reasons why the Customer Satisfaction Index is collapsing despite all the data you hold and manage: "There is no education like...
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